turnoloo

Support

Last updated: October 23, 2026

A bug, a question or a purchase that doesn’t show up? Write to us at hello@opharana.com and we’ll reply. We usually answer within two or three business days.

So that we can help you, tell us

  • Your device and system (for example, iPhone 13 with iOS 18).
  • What you were doing when it happened.
  • If it’s a payment problem, the receipt from Apple or Google.

Frequently asked questions

How do I add my shifts?

When you open the app you pick your pattern (Monday to Friday, rotating, four on four off, nights, 24-hour shifts) and which day of the cycle you’re on today. From there it repeats on its own. In Your shifts you can tap one or more days to change what you have, and in Types you can change the hours, letters and colors.

My schedule changes every month

Choose “Day by day, I’ll set them” and tap the days on the calendar: you can select several at once and give them the same shift.

How do I share my shifts?

Tap the invite button (top right) and share your link. Whoever opens it will see your shifts, in the app or in the browser. If they install Turnoloo, they can show you theirs.

How does “When can we meet?” work?

It crosses your shifts with those of the people you choose over the next 60 days and tells you which full days you’re both off and which gaps of at least two hours you have at the same time between 09:00 and 24:00. It counts one hour to get to and from work and, after a night or a 24-hour shift, six hours of rest.

How do I stop sharing with someone?

Tap that person on your schedule: you can stop showing them your shifts, remove them from your people or remove and block them. So that no new people use your link, turn it off or change it in Invite.

I’m not getting notifications

Check that Turnoloo notifications are allowed in your phone settings and, in the app, in You → “Change alerts”. You get a single notification per batch of changes, a few minutes after the last change.

I switched phones

If you saved your shifts with Apple, Google or your email (You → “Save your shifts”), sign in the same way on the new phone and everything will be there. If not, enter them again and ask your people for their link again.

What does Turnoloo Plus include?

No ads, the shifts of all your people (without Plus you see those of 3 people), your shifts in your phone’s calendar and the Aurora and Mauve themes. It costs €0.99 a month or €4.99 once, for life. You can also earn it by inviting: one month for each new person who joins with your link and adds their shifts, up to 12.

How do I cancel the subscription?

The store manages it, not the app:

  • iPhone: Settings → your name → Subscriptions → Turnoloo → Cancel Subscription.
  • Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Turnoloo → Cancel subscription.

Do it at least 24 hours before the current month ends. Uninstalling the app does not cancel the subscription. More detail in the Terms.

I paid and it doesn’t show up

In the app, open You → Turnoloo Plus → “Restore purchases”, with the same Apple ID or the same Google account you paid with.

How do I delete my data?

In the app: You → “Delete my data”. Your shifts, your people, your link and your account are deleted. The details are in the Privacy Policy.